What’s the career path of a call center agent?

November 8, 2011 | By Fitz | Filed in: Career & Employment.

Lots of my friends are entering the BPO industry to become a call center agent. I usually discourage them because I believe that there’s no career future in that job.

But I may be wrong.

That’s why I’d like to ask, what’s the career path of a call center agent? Is there career advancement in this line of work? Thanks!




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5 Responses to “What’s the career path of a call center agent?”

  1. jm says:

    Hi! Red, I would like to answer this question for you, because im a call center agent myself. Let me ask you this , what is your definition of career path? Working in a call center industry is very lucrative profession, we get paid more compared to the supervisor in sm malls, food chain, and bank teller. The question is how do we spend the money we earned,and that makes a big difference. The career path for the agent would be like this, agent-from here you could be – team leader, supervisor, quality analyst , subject matter expert-then you could be a operation manager or project manager. Like any other profession theres a career path, it only differs on your matter of preferrences. So dont belitte the call center agent we are working hard just like you or any one else, and we are tax as much as you can imagine. So whatever career path you have chosen good luck, and with Fitz guide., we can have our financial freedom too..

  2. Rene S. Cabanting says:

    Tama si jm.

  3. arpee lazaro says:

    I came from a call center job. I’m proud to say that I wore the headset for 3 years. I used to be a customer support supervisor in a Benpres-owned company before I went to work tech support for Sykes. Why? Because call centers paid better and had decent benefits. Although it is true that agents can become managers someday, that path is not for everybody. Not all agents can be managers. However, in my case I picked up so many skills that you won’t normally get from a regular day job. Skills that were crucial to the next job that I was to go into; KB content development. Or the knowledge base, if you will. My communication skills were greatly improved along with my work ethic. My patience and savvy for solving problems were greatly enhanced, preparing me for the bigger and better jobs ahead. 7 years after my last call center gig, i now have a six-digit paycheck. A call center job is nothing to be scoffed at. it is demanding, taxing, humbling and altogether difficult. not everyone have what it takes to work phone support. that’s why less than 20 people out of every 100 pass the exam.

  4. tincabzh says:

    can i ask you something?
    have you ever tried or even dare to apply to a BPO?
    if not yet, then try so you know how it feels like… 😀

  5. Shindy Tolentino says:

    I used to worked in a Call Center and I can say that they have the best compensation package that the BPO industry can offer. Perfect building amenities, team buildings, dining out, summer outing, enough room for career growth, sensible officemates, I couldn’t ask for more. I could say that it’s the most wonderful part of my career history.

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